Frequently Asked Questions
Everything you need to know about your EliorWatches experience.
What materials are used in EliorWatches timepieces?
Our watches are crafted using premium 316L surgical-grade stainless steel, scratch-resistant sapphire crystal, and high-precision Japanese or Swiss movements depending on the collection.
How long does shipping take and is it free?
We offer free worldwide shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all protective films intact for a full refund.
Are EliorWatches water-resistant?
Yes, most of our models are water-resistant up to 5 ATM (50 meters), making them suitable for everyday use and light swimming. Please check the specific product page for the rating of your chosen model.
Do you provide a warranty on your products?
Every EliorWatches timepiece comes with a 2-year international warranty that covers any manufacturing defects in the movement, case, or crystal.
How can I adjust the size of my watch strap?
Our steel link bracelets come with a free adjustment tool, while our leather and mesh straps feature easy-release pins that allow you to swap styles or adjust the fit in seconds without professional help.